Items must be unused, in original condition, and returned in original packaging with proof of purchase.
Products received damaged or defective qualify for replacement or full refund upon verification.
If you receive the wrong product, we will arrange return shipping and issue a replacement or refund.
Standard products may be returned if unopened and in resalable condition within the allowed timeframe.
Return requests must be submitted within 30 calendar days of delivery confirmation.
After approval, returned items must be shipped within 14 days. Items received outside this period may not qualify for a refund.
Refund processing typically occurs within 7–10 business days after inspection and approval.
Email our support team with your order number, reason for return, and supporting photos if applicable.
Our team reviews your request within 2–3 business days and provides return instructions.
Carefully package the item and send it using a trackable shipping method.
Approved refunds are issued to the original payment method.
If you have questions regarding this Returns & Refund Policy, please contact our support team.
Business Name: LORENTHIX
Website: lorenthix.pro
Email: [email protected]
Response Time: Within 2 business days